RETURNS AND REFUND POLICY
RETURNS & REFUND POLICY
30-Day Returns
We want you to feel confident shopping with Urban Living Home. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To start a return, please contact us at urbanlivinghome@help-contactus.com with your order number and the reason for your return. Our customer service team will provide return instructions and the correct return address.
Please do not send returns to the address shown on your original package unless instructed by our customer service team.
Return Eligibility
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be unused, undamaged, and in its original condition.
- Original packaging and included accessories should be returned whenever possible.
- Proof of purchase or your order number may be required.
Items that show signs of use, damage, modification, or missing components may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and packaging so our team can review the issue quickly.
If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, refund, or other solution at no additional cost to you.
Return Shipping
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, return shipping costs are the responsibility of the customer.
If your item arrived damaged, defective, or incorrect, we will cover the appropriate return or replacement costs.
We strongly recommend using a trackable shipping method when returning an item.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Orders may be changed or canceled before they have been processed for shipment. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
Need Help?
Questions about a return or refund?
Please contact us at:
urbanlivinghome@help-contactus.com
We typically respond within 1–2 business days.